Politique d’expédition
Digital Product Delivery
Our Lyric Change service delivers personalized songs as digital files (MP3 or WAV format) via email to the address provided at checkout.
- Standard Delivery: Your Lyric Change will be delivered within 5 business days
- Rush Delivery: Your Lyric Change will be delivered within 1-2 business days (if rush option is selected at checkout)
No shipping charges apply to digital Lyric Changes. Please check your spam folder if you don't receive your file within the expected timeframe.
Physical Product Shipping
Select physical products are fulfilled and shipped by our trusted third-party fulfillment partners. Shipping times and costs vary based on your location and the specific product ordered.
- Domestic (US) Orders: Typically arrive within 5-10 business days after shipment
- International Orders: Typically arrive within 10-20 business days after shipment
Shipping costs are calculated at checkout based on your delivery address and selected shipping method. You will receive tracking information via email once your order ships.
International Shipping
We ship to multiple countries worldwide. International customers are responsible for any customs duties, taxes, or fees imposed by their country. Delivery times may vary due to customs processing.
Shipping Issues
If your physical order is lost, damaged in transit, or significantly delayed, please contact us at [your support email] with your order number. We'll work with our fulfillment partners to resolve the issue promptly.